Shipping and Returns Policy
Shipping
Shipping Options
We work with trusted logistics partners to make sure your order arrives quickly and reliably.
All items are carefully packed and shipped from just outside Oslo.
Available shipping options may vary depending on your location.
Delivery Methods:
- Helthjem: Flexible home delivery with scheduled pickups
- PostNord: Reliable postal service with tracking
Shipping rates depend on where you're located:
- Norway: 49 kr (HeltHjem or PostNord)
- EU: 17 EUR (UPS Standard)
For EU customers, we ship DDP (Delivered Duties Paid) , meaning all cost on us, so no surprise fees when your order arrives.
Shipping is a big cost for us and, as a small brand, it has a real impact on our margins. For now, we're not able to offer free shipping, we hope you understand and appreciate your support as we grow.
Returns
Returns Policy
We accept returns within 14 days of purchase. Items must be in original condition, unworn, with tags attached, and free from stains or smells.
Returns will be charged with a 69kr fee paid by the buyer upon return registration.
Returns will be charged with a 69kr fee paid by the buyer upon return registration.
If your return doesn’t meet these requirements, we won’t be able to issue a refund. The item can be sent back to you, but a return shipping fee will apply.
How To Return
-
If you are located in Norway, you can use our return portal to send items back easily.
Just click [here] to get started. - If you are located in EU please send us an email at support@mxchinegirl.com and we will guide you through the returns process.
Returns Processing
Our warehouse processes returns daily.
Once your return passes our quality inspection, your refund will be issued within 5 business days.
Our warehouse processes returns daily.
Once your return passes our quality inspection, your refund will be issued within 5 business days.
Exchanges
At the moment, we’re unable to offer direct exchanges due to logistical reasons.
If you need a different size or item, we recommend placing a new order after your return has been processed.
Other
Complaints
If you received a product with a defect or need to report an issue, we're here to help. Just follow these simple steps:
If you received a product with a defect or need to report an issue, we're here to help. Just follow these simple steps:
In your email, please include:
- Send an email to support@mxchinegirl.com
- In your email, please include:
- Your order number
- Clear photos of the product
- A short description of the issue
Once we receive your message, we’ll review it and let you know the next steps. Thanks for your patience, we are a small team and we’ll do our best to make it right.
Need Help?
If you have any questions about shipping or returns, just reach out to us at support@mxchinegirl.com, we’re here to help! Just allow us a bit of time as we are doing everything ourselves, and naturally things take time.
If you have any questions about shipping or returns, just reach out to us at support@mxchinegirl.com, we’re here to help! Just allow us a bit of time as we are doing everything ourselves, and naturally things take time.